Thank you for your interest in our home decor products. Below are some frequently asked questions from customers to help you better understand our products, orders, logistics, and after-sales service.
Due to changes in the market environment and increased operational pressure, and continuous losses, we have decided to clear out our inventory at a loss. Currently, all items are being sold at discounted prices based on available stock. Stock is limited, so please purchase only while supplies last.
- What home decor products do you sell?
We mainly sell decorative home decor items.
- Are the products brand new?
Yes, all our home decor products are stock items. Product condition and detailed information will be displayed on the product page. Please review the information carefully before purchasing.
- Why are the prices so low?
Due to operational adjustments and inventory clearance needs, and continuous losses, we have decided to clear out our inventory at a loss. This promotion is mainly for clearing existing inventory, hence the discounted prices.
- Where will the products be shipped from?
Our products are shipped from the United States. After order confirmation, we will arrange shipment from our US warehouse.
- How long does it take to process my order after I place it?
After your order payment is successful, we will arrange processing as soon as possible:
Order Processing Time: Same day
In case of special circumstances or inventory adjustments, we will contact you promptly.
- How long does shipping take?
After your order is processed, we will arrange logistics and delivery:
Shipping Time: 2 days
Actual delivery time may vary due to logistics conditions, weather, or destination.
- How do I check my order?
After your order is successfully submitted, you can check the order status through your order information or by contacting customer service. Please provide your order number so we can quickly check for you.
- Can I return items?
Yes. To protect customer rights, we offer a return service:
Return Period: Within 30 days of receiving the goods
To return an item, please contact customer service first for the return process and related instructions.
- How long does it take for a refund to arrive?
Orders meeting the refund criteria will be processed and refunded within 3 days after approval:
Refund arrival time: 3 days
Refunds will be returned via the original payment method. The exact arrival time may vary depending on the processing speed of the payment institution.
- Will clearance items be restocked?
As this sale is an inventory clearance event, the quantity of goods is limited. Some items may not be restocked after they are sold out.
- What if there are problems with the received goods?
If you receive goods with quality problems, shipping damage, or discrepancies with your order, please contact our customer service team immediately and provide your order information and relevant photos. We will assist you in resolving the issue.
- Will there be any additional fees?
No. We operate on a transparent sales basis. Customers complete their purchase by paying the amount shown on the order form. No unauthorized additional fees will be charged.
Thank you for your support and understanding. We hope that through this clearance event, more customers can purchase satisfactory home decor products at discounted prices.